Shipping Policy

Thank you for shopping with Matteo Ricci! Please review our shipping policy below to understand the terms and conditions regarding the shipment of your orders.

Processing and Shipping Time

All orders are processed within 2-3 business days. After processing, shipping takes approximately 7 to 12 business days to arrive at your destination.
Please note that shipping times may vary due to factors beyond our control, including but not limited to carrier delays, customs processing, and public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website when applicable.

Import Duties and Taxes

Depending on your country of residence, you may be subject to import duties and taxes, which are levied once the package reaches your destination country.
These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office for detailed information on potential costs before placing your order.

Tracking and Delivery

Once your order is shipped, you will receive a shipping confirmation email with tracking details.
You can track your order through the provided link to stay updated on its progress.
If your package is delayed beyond the estimated delivery timeframe, please allow a few extra days before contacting us, as shipping delays may occur due to unforeseen circumstances.

Lost or Stolen Packages

Matteo Ricci is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If you believe your package was lost or stolen, please contact the carrier directly or reach out to our support team, and we will assist you in filing a claim.

Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you realize you’ve entered the wrong address, please contact us immediately. We will do our best to update the address before shipping, but we cannot guarantee changes after an order has been processed.

Contact Us

If you have any questions or need assistance with your order, please reach out to our customer service team. We are here to help!